Every KORASIS piece is carefully prepared and packaged before leaving our atelier in Athens, Greece. We work with established delivery partners to provide reliable domestic and international shipping.
Shipping Information
KORASIS ships from Athens, Greece. Depending on the destination and service available, orders may be shipped through:
- DHL
- ELTA — Hellenic Post
- Geniki Taxydromiki
Available shipping methods, estimated delivery times and applicable charges are shown at checkout before you complete your order.
Greece
Orders within Greece are dispatched using an available domestic courier service. The estimated delivery time and shipping cost will be displayed at checkout.
European Union
Orders to EU destinations are shipped using an available tracked delivery service. The estimated delivery time and shipping cost will be displayed at checkout.
International Orders
KORASIS may ship to selected destinations outside the European Union. Available shipping methods, estimated delivery times and charges depend on the destination and will be displayed at checkout where delivery is available.
Processing & Production Times
Delivery time and production time are different. Products available in stock are normally prepared for dispatch as soon as reasonably possible following order confirmation.
Some KORASIS pieces may be made to order, personalised or individually commissioned and therefore require additional production time. Where additional production time applies, this will be indicated on the product page, during the ordering process or communicated directly to you.
Delivery estimates begin after your order has been dispatched. If an unexpected delay materially affects your order, we will contact you.
Packaging
Every KORASIS order is prepared with care before leaving our atelier. Products are packaged appropriately to protect them during transport and, where applicable, may include a protective dust bag and KORASIS presentation packaging. Our aim is simple: your piece should arrive as carefully presented as it left our hands.
Order Tracking
Where tracking is available for the selected delivery service, you will receive tracking information after your order has been dispatched.
Order Confirmed
Once your order has been successfully received, we will send you an order confirmation.
Preparing
Your piece is prepared for dispatch or, where applicable, enters its production or personalisation stage.
Dispatched
You'll receive a dispatch confirmation and tracking information where available.
Delivered
Delivery is completed according to the procedures of the carrier handling your shipment.
Taxes & Customs
European Union
Applicable VAT and taxes will be handled in accordance with the tax status of KORASIS and applicable law. The final amount payable will be displayed before completion of your order.
Outside the European Union
Orders delivered outside the European Union may be subject to import duties, customs charges, local taxes or handling fees imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are not included in the KORASIS purchase price and are the responsibility of the recipient. KORASIS does not control charges imposed by foreign customs authorities.
Returns
We want you to choose your KORASIS piece with confidence. For eligible products purchased online, consumers have the right to withdraw from the purchase within 14 days of receiving the goods, subject to applicable consumer law and the exceptions described below. You do not need to provide a reason for exercising this right.
How to Request a Return
Email hello@korasis.gr within 14 days of receiving your order and include your order number.
We will provide the appropriate return address and instructions.
After notifying us of your withdrawal, send the product back without undue delay and no later than 14 days after informing us of your decision. We strongly recommend using a tracked and appropriately insured delivery service.
Once received, the returned product will be inspected.
Eligible refunds will be processed using the original payment method unless otherwise agreed.
Return Shipping Costs
For an ordinary change-of-mind return, the customer is responsible for the direct cost and safe return of the product to KORASIS. If a product is faulty, damaged in transit, incorrectly supplied or otherwise does not conform to your order, KORASIS will bear reasonable return costs where required by applicable law. Please contact us before returning a faulty or damaged product so that we can arrange the appropriate procedure.
Condition of Returned Products
You may inspect your KORASIS piece in the same reasonable manner that you would examine a product in a physical store. Please handle it carefully while deciding whether to keep it.
Where reasonably possible, returned products should include their original:
- packaging;
- dust bag;
- accessories;
- documentation; and
- any other items supplied with the product.
You may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the product.
Personalised & Bespoke Products
Products that are made to your specifications or clearly personalised may not be eligible for the normal change-of-mind right of withdrawal where the applicable legal exception applies. This may include products incorporating:
- initials or monograms;
- customer-specific dimensions;
- specially requested materials or combinations;
- structural modifications requested by the customer; or
- individually commissioned designs.
Where this exception applies, it will be made clear before your order is placed. This does not affect your rights if a personalised or bespoke product is faulty, damaged, incorrectly supplied or does not conform to what was agreed.
Refunds
Where you validly exercise your right of withdrawal, KORASIS will issue the applicable refund in accordance with consumer law. Where required, the refund will include the original standard delivery cost.
Additional delivery costs resulting from your choice of a service more expensive than our standard delivery option are not refundable except where required by law. We may withhold reimbursement until we have received the returned goods or you provide evidence that they have been sent back, whichever occurs first, where permitted by law.
Refunds are normally made using the original payment method. Please note that your bank or payment provider may require additional time to display the refund after it has been issued.
Exchanges
If you would prefer another KORASIS product, please contact us. Because our pieces may be produced in small quantities or made to order, we cannot guarantee that another style, colour or configuration will be immediately available. Where an exchange is possible, we will explain the available options before you return your product.
Damaged, Faulty or Incorrect Orders
If your order arrives damaged, appears defective or is not the product you ordered, please contact us as soon as reasonably possible. Please include:
- your order number;
- a description of the issue; and
- photographs where these can help us assess the problem.
We will review the issue and arrange the appropriate remedy in accordance with your statutory consumer rights. Depending on the circumstances, this may include repair, replacement, price reduction or refund. Your statutory rights are separate from any additional KORASIS repair service.
Lost or Delayed Shipments
If your tracking information indicates an unusual delay or your order has not arrived within the expected delivery period, please contact us. We will work with the relevant carrier to investigate the shipment. KORASIS remains responsible for delivery in accordance with applicable consumer law and our Terms & Conditions.